What is mybenjaminmoore.com?

Mybenjaminmoore.com is a website created exclusively for Benjamin Moore customers for the purpose of providing them with online access to valuable business tools, communications, and account-specific information.

Who is authorized to access mybenjaminmoore.com?

The website is available to all active Benjamin Moore^® Customers and their authorized employees.

Much of the information on mybenjaminmoore.com is private and specific to the customer, so site security is extremely important.  Benjamin Moore uses the most up-to-date encryption technology to ensure account information is secure and not available to outside sources. 

Mybenjaminmoore.com requires users to log in with a User ID and Password. First time access is granted to customers through a Unique ID which is distributed to store owners through their local Benjamin Moore representative. The store owner uses the unique ID to register on the site and to set up user IDs and Passwords for other staff, as needed. As with any website secured in this way, it is up to each individual to ensure that their User IDs and Passwords are known only to themselves.

Supported Browsers:

MS Internet Explorer version 6 or 7, Firefox^® 3+, or Safari 3+
Beta versions of browser software are not supported

Browser Settings:

Pop-up blocker must be disabled
Enable JavaScript
Enable Cookies

Adobe^® Acrobat^® Reader (Required to view “.PDF” files)
Microsoft^® Excel Viewer (Required to view ".xls“ files)
WinZip^® version 7+ (Required to open “.ZIP” files)
QuarkXPress^® version 7+ (Required to open “.QXD” files)

Recommended Screen Size:

1024 x 768

Internet Connection Speed:

High speed internet such as DSL or Cable is strongly recommended. Users connected with a dial up connection may take an excessive time to load pages.

Are users required to register?

All users who access mybenjaminmoore.com for the first time are required to complete a one-time registration process. The registration process requires users to select a User ID and Password and provide an answer to a security question.  The answer to the security question is used to validate the user’s identity in the event of a forgotten password.

• Store owners who are registering for the first time will require the Unique ID assigned by Benjamin Moore to their store in order to complete the registration process.
  
  
• Employees of Benjamin Moore customers cannot complete the registration process until the store owner has registered with their Unique ID. Once the store owner completes the Unique ID registration process, the Owner can set up his or her store employees with a User ID and Password to access mybenjaminmoore.com.

What is a Unique ID?

Access to mybenjaminmoore.com is granted to each customer through a Unique ID which is distributed to each customer through their local Benjamin Moore Representative. A Unique ID is a 10-character alphanumeric combination that serves as the key that enables one user from the customer's store to complete the initial registration process. Each Unique ID can be used only once and may not be shared. Benjamin Moore asssigns one Unique ID to each headquarter location. For customers with multiple branc locations, only one Unique ID is assigned.

How Do Customers Obtain a Unique ID?

In order to obtain the Unique ID please contact the Market Support Hotline at 1-866-690-1961. (Your call will be routed by area code to the correct representative by market.)

Unique IDS are to be distributed only to the retailer to whom the ID was issued; Unique IDs are not to be distributed to external agencies or vendors.

I have received a Unique ID from my Business Development Representative, how do I complete the registration process?

1. On the Welcome/Login screen, click the 'Register here' link. 
2. Enter your 10 alphanumeric Unique ID and click the Submit button.
3. Read the Terms and Conditions of Use and click the 'Accept' button.
4. Enter all requested information and click the Submit button.
5. Click the Login link.
6. Enter the User Id and Password that was selected on the Registration screen and then click the Login button.
7. The mybenjaminmoore.com Home page displays and the registration process is complete.
8. Log in to the site by entering the User Id and Password that were selected on the registration screen and click Login.
9. The mybenjamimmoore.com home page displays and the registration and login process are complete.

My manager has provided me with a User ID and Password, how do I complete the registration process?

If you are a store employee, the store owner or manager will provide you a User Id and a Password. You are required to log in to mybenjaminmore.com with your User Id and Password each time you access mybenjaminmoore.com.

1. On the Welcome/Login screen, enter your User ID and Password and click the Login button.
2. Read the Terms and Conditions of Use and click the Accept button.
3. Enter all requested information and click the Submit button
   

If you forget your password, you can create a new password. To create a new password, you will be required to correctly answer the security question you provided when you registered to access mybenjaminmoore.com. 

1. On the Welcome/Login page, click on the 'forgot your Password' link. 
2. Enter your User ID and click the Submit button. 
3. Enter the Challenge Response and click the Submit button.
4. Enter your new password in the New Password field and then again in the Confirm New Password field and click the Submit button.  

If you forget your User ID, you can request a User ID reminder. User ID reminders are sent to the email address that you provided in your User Profile.

1. On the User Id Reminder screen, enter your email address.
   The email address entered must match the email address in your User Profile. 
2. On the mybenjaminmoore.com Welcome/Login screen,
   click the 'Forgot your User ID' link.
   
3. Click the Submit button. An email message that contains your User Id will be sent to your email account.

Note: if the email address does not match the address in your User Profile, you will not receive the email reminder.

You should change your Password at least every three months, or if it becomes known by other persons. 

1. Click on the My Account tab 
2. On the left hand menu click on My Profile and then Password
3. Enter your current password in the Current Password field
4. Enter your new password in the New Password field and then again in the Confirm New Password field
5. Click the Update button

Notes: 
An asterisk (*) identifies a required field
Passwords are case sensitive and must be a minimum of 8 characters.
Passwords will display as asterisk (*****) when entered for security purposes.

You can review or change your mybenjaminmoore.com user profile information (e.g., name, email address, challenge question and response) at any time. 

1. Click on the My Account tab 
2. On the left hand menu click on My Profile and then User Profile
3. Modify information and then click the Update button

For security purposes, your mybenjaminmoore.com session ends after 30 minutes of inactivity. If your session expires, you must log in again to continue using mybenjaminmoore.com.

Please contact the Help Desk at 973-252-2700 for support.